Frequently Asked Questions
Essential things you need to know about the product and how it works. Can’t find an answer?
What are the different roles in the app?
Parent: The primary user who manages the child’s information, expenses, and other responsibilities.
Co-Parent: Another parent or guardian who shares responsibilities with the primary parent.
Third Party: Individuals such as relatives, friends, or other supporters. They will have limited access to the app based on permissions set by the parent or co-parent.
How do I register as a co-parent?
Once a parent adds you as a co-parent, a registration link will be sent to your email.
Click the link to be redirected to a browser where you can accept the invitation and enter your details to complete registration.
How do I log in as a third party?
When a third party attempts to log in, they will receive a confirmation email.
After confirming their email, they will be redirected back to the app and can log in.
What happens after logging in as a parent?
After logging in, you will be prompted to either start a 5-day free trial or subscribe for full access.
If you choose to subscribe, you will be redirected to a browser to enter your payment details and complete the process.
How do I subscribe for full access or start a free triaI?
Upon logging in, choose between the 5-day free trial or a full subscription.
If you choose the subscription, you will be redirected to a browser where you can enter your payment details (credit card, etc.) to unlock full access.
What is the notification icon for?
The Notification Icon alerts you to new updates, messages, or events in the app. A badge will appear for unread notifications.
What is the user icon for?
The User Icon allows access to your personal settings, where you can manage your profile, security settings, messages, calendar, and log out of the app.
How do I add a new category in the Expenses menu?
Go to the Expenses menu and click Custom Category.
Fill in the Title, Description, and Expense Percentage (e.g., “My share” or “Co-parent share”).
Click Save to add the new category.
How do I manage documents in the Document Bank?
Click the Document Bank button at the top.
Choose a category (General, Receipts, or Medicals), then click Add to Bank.
Upload documents (JPEG, PNG, or PDF formats, maximum 20 MB) and set them as private or public.
What features can a third-party access
Third parties can access:
New messages
Participate in shared Circles
View Home, Messages, and Profile
Third parties have limited permissions compared to parents and co-parents.
What are the options in the Profile menu for a parent?
In the Profile Menu, you can:
View and manage your Co-Parent, Kids, and Third Parties
Add or edit profiles for any of these people
What is the process for logging out of the app?
To log out, click the User Icon at the top of the dashboard and select Log Out.
What is the Circle in the footer navigation panel?
The Circle in the footer panel represents a shared group where parents, co-parents, and third parties can collaborate and share.
It is accessible from the footer navigation along with the Home, Messages, and Profile icons.
How do I adjust security and privacy settings?
In the Security and Privacy section, you can change your password and set up biometrics for extra security.
What do I do if I'm unabIe to save a custom category in the Expenses section?
Ensure that all fields (Title, Description, Expense Percentage) are filled correctly. The percentage must be properly split between you and your co-parent.
Can I reset my password if I forget it?
Go to the login page.
Click on “Forgot Password?” or “Reset Password”.
Enter your registered email address.
Check your inbox for a password reset email.
Click the link in the email and follow the steps to set a new password.